It is common knowledge that the popularity of a product is not limited to the product itself. While putting a decent product on the table is a prerequisite, marketing of the product has its fair share in its popularity. What makes the product and its brand stick with people, however, is the customer service. It is helpful throughout the cycle of a product, right from its conception to its demise. Customer service helps brands in making sales, resolving issues and even coming up with new products.



What we currently have now is ANI (artificial narrow intelligence) that is Google search, chess algorithms, self-driving cars, spam filters, IBM’s Watson, Amazon’s Recommendations etc. In other words, the intelligence narrowly confined to be very good at a particular task but this is not anywhere near the AGI (artificial general intelligence) which means the human-level intellect, whereby the program will be able to consciously make decisions over wide range of topics, have the ability to analyze, reason, and most importantly learn. This Artificial Intelligence is nothing but plagiarizing the brain. At this point, once the AGI is reached, the time till it becomes ASI (Artificial Super-intelligence) might be very short since once the artificial intelligence engages in constant recursive learning, its rate of getting smarter will itself increase to the level far surpassing all of our ingenuity combined.